SchoolDude- IT Requests

Submit an IT Work Order Request

Click on the link above and log in.  Then navigate to the “IT Request” tab to create a new work order.  Please follow the instructions below to create a new IT request.

  • If you have not created an account, click on the How to Register/Log in link to the left.
  • To view the status of existing work orders, log in and navigate to the “My Requests” tab.
  • After logging in, when submitting a completed request, the form asks for a "Submittal Password".  This is not the same as your regular password.

   The submittal password is password


For a list of Current Known Issues, please visit the Technology Department page.

If you have any questions or concerns, contact the IT Helpdesk at ext. 4646


    New IT Request Instructions:

    Step 1: Fill in your information, if not already filled in for you.

    Step 2: Location Information

    • Location- Select from drop-down
    • Area- Select best fit option (ex. Classroom, office)
    • Area/Room Number- Provide Room Number or describe which cubicle/office

    Step 3: Select the Problem Type based on the information in the table below.

    Step 4:
     Describe your problem or request.  Please include the staff member’s name who is experiencing the problem if it is not yourself.  

    • If the problem involves a phone, please include the extension.  
    • If the problem involves a laptop in a cart, please indicate the laptop number.

    Step 5: Attachment (Optional)

    • Attach up to 2 files, less than 3 MB each. 
    • For documents to be added to the website, please keep in mind the following:
      • We cannot post any copyrighted material on the website
      • If the entire document is to be posted, please provide a PDF of the final copy
      • Pictures should be high quality.  Grainy or blurry pictures will not be added to the website.  Make sure to check Directory Information for all students whose names or pictures are to appear.

    Step 6: Enter the Submittal password- password

    Step 7: Press Submit.  You will receive an email copy of your request.


    Problem Type

    Description 

    Examples 

    Academic Management System Problems related to PowerSchool, Destiny, ATI-Galileo or DIBELS Can't log in
    Locked out
    Accounts Problems related to email account, network account, and Office365 account Network password
    Not sending or receiving email
    Missing personal email folders
    Password for Office365 reset
    Communications Problems related to communications systems, including phones, fax machines, PA system, clocks, bells, district cell phone, time clock, voicemail Phone not working
    PA not working
    Can't reset bell schedule
    Time clock not connected
    Need voicemail password reset
    Computer Services Problems related to desktop computers and laptops, program updates (Java, Adobe, etc)

    *Software install requests will be routed for approval to the IT Director.
    Computer won't turn on
    Malware/Ransomware
    Hard Drive failure
    Broken keys on keyboard
    Mouse not working
    Monitor problems
    Problem with Windows
    CD/DVD problem
    Equipment Moving Equipment needs to be moved from one location to another
    *Will be routed for approval from the principal/director and the IT Director.
    Computer moved from one location to another
    Tech tub move from one classroom to another
    HR System (HR OFFICE USE ONLY) 
    Staff New Hires, Transfers and Separations
     
    Interactive White Board Problems related to Interactive White Board/Starboards Board will not calibrate
    Screen states board is not connected
    Mobile Devices Problems related to iPads, iPods, Tablets, or AirWatch Broken screen
    Need iCloud password
    Screen is black
    iPad will not charge
    Network Connectivity Problems related to network and internet services, including Internet connection, Wi-Fi connection, or iboss site restriction. Computer is not connecting to the Internet
    Wi-Fi network will not connect
    Printers Problems related to printing Printer will not connect
    Printer does not print
    Paper jam
    Printer does not print correctly
    Projectors Problems related to LCD projectors Red lights flashing on projector
    Image is too dim to see
    Projector lamp does not turn on
    Web Site Updates, additions, and revisions to the District or school web pages, including problems with accounts, or issues accessing or using teacher webpage (Ex- CGESD.org, Villago, Desert Willow) Add pictures, events, or news to the school webpage
    Unlock account
    Access to teacher webpage
    Miscellaneous/Questions Any question or concern which is not addressed in the above problem types

     












     
       The submittal password is password

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